We unfortunately do not offer a refund policy; however, we do understand the challenges to shop online; hence, we have a 24-hour return policy in exchange for another piece or store credit for all our customers. This means that if, for any reason, you (our customer) need or want to return our product, you have a 24-hour window from the time of delivery to initiate a return. All you have to do is e-mail us at sales@ghanthanjewels.com as per the instructions below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Reasons why a customer can return a piece?
1) If the product delivered is damaged in any way.
2) If the product delivered is not what you ordered.
3) If the product does not fit you properly.

How to return a piece?
To return your order, all you have to do is e-mail us at sales@ghanthanjewels.com with a picture of the product and a picture of the receipt, along with the reason for returning the product to us. We will review the e-mail sent to us and revert to you if the piece is eligible for a return or not.

Once the piece is eligible for return, we will get in touch with you either by e-mail or SMS, depending on the information you have provided us with, and we will initiate the return.

The piece has to be returned in its original packaging, unworn or unused, with the tags in place and in its original condition. If a piece is returned with any one of these conditions missing, then we at Ghanthan Jewels reserve the right to not accept the return of that piece. In such a case, there will be no replacement for the piece, and the piece will be shipped back to the customer at an additional cost to the customer. In case the customer refuses to accept the piece being delivered back, then Ghanthan Jewels will not be liable to resend or make any refund or exchange or any other compensation for the customer in such a situation.

What cannot be returned?
1) Any products that have been customized as per your liking will not be eligible for return.
2) Any products that have been pre-ordered from our pre-order section.
3) Gift cards cannot be returned or exchanged for cash back or store credits.
3) We cannot accept returns on sale items. If the sale item is received in a damaged condition, we request that you immediately write to us or inform us within 24 hours at sales@ghanthanjewels.com, along with pictures of the damaged piece, for us to review. We will review it and do whatever best we can do to help you in such a situation.

Can you exchange a product for another?
Yes. You can exchange a piece for another or for store credit as long as you have initiated the return within the required time frame.

What costs will you incur in case of returns?
We would like to make this as good an experience for our customers as we can. In case you have to return a piece for any reason, it will be at no additional cost to you.

How will you get a refund for your returned goods?
We do not offer refunds for our products. We, however, do offer an exchange policy and store credits for returned goods, which will reflect on your account when making the next purchase.

For any queries on our Return Policy, please feel free to write to us at cs@ghanthanjewels.com

We at Ghanthan Jewels reserve the right to update our policies as and when necessary; do check up on our policies every now and then for any changes.